H. Stephen Butterworth
SAP Certified Consultant specializing in SAP Customer Service CS (SM) and PM modules
US Citizen
Education and SAP Certifications.
Military Academy, UK.
Aeronautical Engineering
Certification examination.
Certified as an SAP Independent Consultant in Service Management (SM/CS) and Plant Maintenance (PM)
SAP Boston, MA.
Accelerated SAP Course.
Certified as an ASAP Consultant
MAJOR SAP COURSES
Accelerated SAP (ASAP)
PM100 SAP R3 Implementation Guide
PM030 SAP R3 Task Lists & Regular Maintenance
PM020 SAP R3 Processing Maintenance Tasks
PM010 R3 Plant Maintenance Master Data
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Over 18 Years SAP experience, positions progressing from Super-user to more than15 years as an SAP Consultant specializing in the Customer Service (CS/SM) and PM modules.
Strong integration skills in: SD, MM, AM, FI/CO, HR, PP, QA, PS.
23 Projects total. 8 Full cycle implementations, including 6.0 ECC and Aerospace and Defense DIMP 4.71 Maintenance Repair and Overhaul (MRO)
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Engineering and Supervisory Experience |
Experience in the field of Maintenance, Manufacturing and Operations including:
10 Years Maintenance and Operations in a Gas Production environment. Managing Teams of Technicians and Operators, usually on remote offshore Gas Producing Platforms.
Activities included Corrective and Preventive Maintenance and Planning, Routine and Intervention Operations and Planning.
10 Years using Maintenance systems in U.K Aerospace applications.
Managing 3 shifts of Technicians carrying out Maintenance, Repair and Overhauls (MRO)
Consulting History.
Oct 09 – Present
Independent Consultant, SAP Certified in CS(SM) and PM
Current Project
Feb 10 – Current date
Sole CS consultant on the project. This is a third engagement with a previous client.
Consulting to Thermo-Fisher Scientific. A Medical Equipment Co. in Madison, WI.
Enhancement Projects in ECC 6 to improve Service efficiency.
LSMW. Prototyping. Writing Functional Specifications for business review and Technical Specifications for developers. Implementation and Testing.
Managing Help Desk tickets and resolving issues for Service.
Oct 09 – Jan 10
PM Consultant to the Petrochemical Division of BHP Billiton in Houston, TX.
Upgrade 4.6c to 6.0 ECC using a global template for PM Technical Objects.
Employer: Main Sail LLC. Cleveland, OH. Senior SAP Consultant
June 09 – Aug 09
Sole PM Consultant on the project.
Consulting to AMREP, a Chemical Company in Marietta, GA
Analyze existing implementation, design of extension of MM functionality to include PM spares. Configure system, test and submit for evaluation.
Make recommendations for implementation of PM module using ECC 6.0.
May 09
Sole CS Consultant on the Project.
Business Analysis of existing SAP implementation and design of CS module for Brush engineered Metals, a Refining Business in Cleveland, OH.
Analysis of extending the client's use of SAP to include the CS Module for the business.
Design concept and submit proposal for business approval.
Jun 07 – Apr 09
SAP CS and PM, R3 Enterprise 4.70 and DIMP 4.71 Aerospace and Defense Industry Solution for Honeywell Aerospace. Highlights: EAM with Asset synchronization and Engineering Change Management (ECH). Variant Configuration for Task List operations. Quality Management integration.
Configuration Control Workbench. Project Systems integration. Product Structure Browser (PDM)
Refurbishment orders, Site training and support. Global Template Communication.
Maintenance Repair and Overhaul (MRO) Rotables management and Maintenance Planning. Integration Testing. Roll out of Global Template in Phoenix, AZ. Go-live and post go-live support.
Mar 06 – Jun 07
Full Cycle implementation. Sole CS/PM Consultant on the Project.
SAP ECC 5.0 Configuration of CS and PM Modules for BancTec, Irving, TX.
Change of design from a legacy 3.0f SM system to enable business maintenance of the system instead of reliance on IT configuration to enable service solutions for new customer requirements.
Highlights: Service Organization design for Technician and escalation paging. LSMW.
Automated front end call entry screens without modification of SAP programs.
Integration testing. Warranty tracking and Asset synchronization.
Mar 05 – Feb 06
Full Cycle implementation. SAP CS/PM R3 Enterprise 4.70 and DIMP 4.71 Aerospace and Defense Industry Solution for Honeywell Aerospace. Configuration of CS Module for Maintenance Repair and Overhaul (MRO) processes in conjunction with EAM concept and design.
Highlights: Modified Inspectors Workbench, Document management, Rotables & Rental Pool management, Planned Maintenance and Contracts. Roll out of Global template in Anniston, AL. Go-live and post go-live support.
Feb 05
Sole CS/PM Consultant on the Project.
Business Analysis of SAP R3 Enterprise 4.70 CS/PM Implementation for Fender Instruments, Scottsdale, AZ. Remedial redesign of existing implementation.
Submit scoping document and interviewing applicants for configuration consultant position.
June 04 – Feb 05
Sole CS Consultant on the Project.
Remedial retrofit of SAP 4.6c for Thermo Fisher in Bremen, Germany.
This is a return engagement for a previous client.
Configuration of CS and SD Modules for Sale, Exchange and Repair processes.
Highlights: Automatic Task Determination with Service Window and Response Profiles, Pricing Procedures, Data loading using LSMW. Maintenance Repair and Overhaul (MRO) PRT’s and Tool calibration. Roll out of Global Template in Bremen, Germany. Go-live support.
November 03 – May 04
Sole CS Consultant on the Project.
Full Cycle Implementation SAP Managed ASAP Project for Maytag International.
SAP CS R3 Enterprise 4.70. Design of Service and Warranty Processing using Notifications, Sales Orders and Contracts. BW (Business Warehouse) reports. Template communication and training.
August 03 – October 03
Implementation of SAP CS for Thermo Fisher, a Medical Equipment Co. in Madison, WI.
Configuration of CS module and integration points with other SAP modules.
Highlights: Variant configurator, Contracts and Billing Plans, Repair Returns Processing, Pricing Agreements, Warranty and Contracts, Service Orders and Resource Related Billing.
Maintenance Repair and Overhaul (MRO). Equipment and Asset synchronization.
Apr 02 – June 03
Full cycle implementation of SAP 4.6c for divisions of the Cameron Corporation in Houston, TX.
Sole SM Consultant on the Project. Field Service and Shop Repairs, Service and Rental Contracts, Warranties, Processing, Dynamic Item Processing, Pricing Procedures and Conditions.
SD design and configuration of Service Contracts and Billing. MRO processing.
Jan 02 – March 02
Employer: Rapidigm Inc. Folsom, CA.
SAP PM and MM Implementation for Forest Pharmaceuticals, St. Louis, MO.
Scoping of the project, development of Project plan, Project Charter and Business Blueprint.
Configuration of PM and MM modules. Developed and demonstrated a Proof of Concept model.
Feb 00 – Dec 01
SAP Certified Independent Consultant in the SM and PM modules.
Projects and Implementations:
Assigned by The Baer Group contracting to SAP America as SAP SM Senior Consultant for the development of the Best Business Practices Service Provider Solution. ASAP 4.6C
Client CDI Corporation. SAP Newtown Square, PA.
Contracting to KPMG as SAP SM/PM Senior Consultant for SKW-MBT, Cleveland OH.
Writing specifications for Business Warehouse reports and validating BW data.
Full cycle 4.6c implementation of CS using Best Business Practices and ASAP methodology.
SAP SM Senior Consultant contracting to Comark. Bloomingdale IL, a company providing IT solutions and technology management services. Analysis of existing business processes in CS. Proposal for changes to streamline and improve existing functionality including CIC.
Technical interviewing of applicants for permanent CS/SM position.
Sept. 95 – Dec 99.
Senior SAP Consultant. Applied Integration Services Inc./Metamor/ PSINet. Milford, Ohio.
Projects and Implementations:
SAP Service Management (SM) and Plant Maintenance (PM) Consultant for Bush Transportation Systems, Wilmington, OH.
Full cycle implementation. Responsible for the SM and PM modules (SAP version 4.5b) for a vehicle rental and leasing business. Service Products using Variant configurator.
During this project, concurrently produced a scoping document for Kaneka Chemical Co. Houston TX, for integration of the SAP Plant Maintenance (PM) module with their existing SAP modules.
Consequently, on acceptance of the bid, provided technical support for the on-site PM Consultant.
PM Consultant for Mobil Chemical Company, Petrochemicals Division, Fairfax, VA.
Post implementation support. Punchlist problem solving, reporting specifications and analysis.
First line user support using Telephone Hotline Response and Remedy Action Request system.
Provided additional assistance by writing ABAP code to standardize reports, add additional selection and output data and, using "hotspots", add drill down functionality in existing reports.
PM Consultant to Mobil Chemical Company, Plastic Films Division, Rochester NY for AIS Project.
System configuration and creation of prototype SAP R3 v 3.0E maintenance system.
PM Consultant Sub-contracting to Coopers and Lybrand for a utilities implementation
SAP R3 v 2.2D - v 3.0C PM Module for DPL, Newcastle, DE (now Atlantic Power).
Full cycle implementation including upgrades: SAP R3 v 2.2D / v 2.2E / v 3.0B / v 3.0C.